discount rates booked through GoldenTravelGuides, an International
Airlines Travel Agent Network (IATAN) registered agency and
the operator of this booking site are guaranteed to be the
lowest published rate. If there is a lower rate available
for the same room, same dates and the same hotel, you must
contact GoldenTravelGuides within 24 hours of booking.
The property with whom you booked will either honor the lower
rate or cancel the reservations without penalty. This guarantee
does not apply to standard rates, packages and non "Discount"
Frequently Asked Questions:
Q: "What are the requirements for claiming the Guaranteed
A: In order to be eligible for the Guaranteed Lowest Rate:
GoldenTravelGuides.com must be contacted within 24 hours of
booking. Please do not contact the property directly. The
new lower rate must be for the same hotel on the same dates,
and available for booking. The reservation must be made on
a Discount rate.
"If I am able to confirm a lower rate, how do I contact GoldenTravelGuides?"
A: There are two ways to contact GoldenTravelGuides. Send
an email to marketing@GoldenCityGuides.com with the following
GoldenTravelGuides Confirmation Number
lower Hotel rate which you found
Where you found Lower Rate
1-570-426-9853 between the hours of 9:00am - 5:00pm, Eastern
Standard Time, Monday through Friday. Be prepared to provide
the information listed in option 1, above.
"What happens if I find a lower rate?"
A: One of two things can happen. The property can either match
the lower rate and allow you to stay for that rate, or it
can cancel your reservation at no penalty to you and allow
you to book the lower rate you found.
Q: "Who gets to decide which remedy I get, cancellation or
A: The property decides which remedy to grant to the consumer