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User Agreement

The Golden Guarantee
About Us

All discount rates booked through GoldenTravelGuides, an International Airlines Travel Agent Network (IATAN) registered agency and the operator of this booking site are guaranteed to be the lowest published rate. If there is a lower rate available for the same room, same dates and the same hotel, you must contact GoldenTravelGuides within 24 hours of booking.

The property with whom you booked will either honor the lower rate or cancel the reservations without penalty. This guarantee does not apply to standard rates, packages and non "Discount" rates.

Frequently Asked Questions:
Q: "What are the requirements for claiming the Guaranteed Lowest Rate?"
A: In order to be eligible for the Guaranteed Lowest Rate: GoldenTravelGuides.com must be contacted within 24 hours of booking. Please do not contact the property directly. The new lower rate must be for the same hotel on the same dates, and available for booking. The reservation must be made on a Discount rate.

Q: "If I am able to confirm a lower rate, how do I contact GoldenTravelGuides?" A: There are two ways to contact GoldenTravelGuides. Send an email to marketing@GoldenCityGuides.com with the following information:

Your GoldenTravelGuides Confirmation Number
Your name
Hotel Name
Date(s) of stay
GodlenTravelGuides Discount rate
The lower Hotel rate which you found
Where you found Lower Rate
Your email
Your daytime phone
Your evening phone

Call 1-570-426-9853 between the hours of 9:00am - 5:00pm, Eastern Standard Time, Monday through Friday. Be prepared to provide the information listed in option 1, above.

Q: "What happens if I find a lower rate?"
A: One of two things can happen. The property can either match the lower rate and allow you to stay for that rate, or it can cancel your reservation at no penalty to you and allow you to book the lower rate you found.

Q: "Who gets to decide which remedy I get, cancellation or refund?"
A: The property decides which remedy to grant to the consumer